UEFA – Training of volunteers prior to a major sporting event
Context
Prepare volunteers before the event to reduce their on-site training time and maximize their productivity on game day.
Description
Learners discover the accreditation area in detail through numerous explanations and demonstrations. They are then able to practice welcoming visitors and minimize their waiting time without neglecting important details.
Results
- Reduction of on-site training time
- More efficiency on D-Day
- Exposure to most critical situations prior to the event
