Enterprise Education

Context

  • Need for fast training of housekeeping teams
  • Heterogeneous people who come as reinforcements during the high season
  • Traditional e-learning (video) requires too much time and is no longer adapted​

Solution & Objectives

Creation of a “Cleaning Essentials” module deployed on a VR headset, to complement the training program for housekeeping teams. This immersive training enables:

  • To be immersed in a Pierre & Vacances residence and apply the cleaning procedure step by step.
  • Put teams in playful situations
  • Share cleaning processes, gestures and postures
  • Improve cleanliness compliance rates
  • Save time on training
  • Improve customer satisfaction and cleanliness NPS

Résultats

  • 86% clean compliance rate compared with 76% prior to POC launch
  • 72% reduction in training time
  • Clean NPS of 40 points in 2023
  • 97% of learners selected 4/5 or 5/5 for the 5 satisfaction questions
  • The most frequent comments were: “Immersive”, “Interesting”, “Simple”.

Deployment

  • 40 Pierre et Vacances sites have purchased 44 VR headsets to train their employees and housekeeping staff.
  • New modules to be deployed

An NPS for cleaning of 40 points in 2023

« These VR headsets help our teams to quickly become operational for the cleaning of our accommodations and thus improve our customer satisfaction with a NPS for cleaning of 40 points in 2023!»

— Sophie Launais, Lodging Method Director, ​Pierre & Vacances – Center Parcs​ Group