Client cases – AccorHotels : New customer relationship standards training at AccorHotels

New customer relationship standards training at AccorHotels

Accorhotel Préparer les nouveaux arrivants à l’accueil clients AccorHotels

Objective

Learn about the new company’s customer relationship values in the shoes of an employee at AccorHotels.

Description

The learner faces two different situations. They can either become a receptionist and work on welcoming their first client ; or they can practice tidying up a room in a limited time.

Results

Raising awareness on a global internal transformation program
Ensure consistent customer experience in all the hotels of the group

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