Master your customer relationships
Stop losing customers to newcomers who haven’t yet learned your message and your values!
Let your sales reps practice real conversations before meeting a real customer.
Convert more and faster!
Stop losing performance with every change: new teams, new products, new markets…
Quickly prepare your teams for every situation in your customer journey, such as handling objections or difficult customers.
Boost your teams' confidence
Stop role-playing that’s unconvincing, difficult to organize and has no follow-up…
Engage your sales force with realistic, standardized and AI-enhanced RolePlays for unlimited practice.
They trust us
Immersive Roleplay
Practice with realistic simulations by talking to a virtual customer.
- Natural voice interaction
- Ultra-realistic customer
- Multilingual
- On any device
AI-customized paths
AI recognizes the customer’s intentions and triggers appropriate responses.
- Cutting-edge voice transcription and semantic analysis via ChatGPT
- Tailor-made scenarios
- Total control over customer reactions
Live feedback
Our AI coach gives advice in real time.
- Advice on how to move forward
- Feedback possible after each step
- Voice synthesis and video of the coach for perfect immersion
Final report
Detailed analyses and personalized recommendations after each simulation.
- Written and audio transcription
- Advice on language (speech speed, lexical field, clarity, filler words…)
- Strengths and areas for improvement
- Evaluation based on personalized performance criteria
Autonomous creation
Quickly and intuitively create intelligent rules and branches on your own.
- Semantic rules engine
- Powerful prompts and keywords
- Multiple scenarios in just a few clicks
- Feedback configuration
Enhance the skills of your customer teams to boost performance
FAQ
What are the possible uses for AI Roleplay, and in which sectors can it be applied?
AI Roleplay is particularly useful in sectors where contact with customers is essential, such as hotels, restaurants, healthcare, retail, education, the public sector and travel agencies. It helps with customer reception, complaint management, medical consultations, customer service, selling additional services and more.
However, this list is not exhaustive, and AI Roleplay can prove beneficial in many other fields where human interaction plays a key role.
How is my personal data protected and managed in Uptale?
At Uptale, we are committed to protecting your personal data with the utmost care. We comply with the strict standards of the European Union’s AI Act Regulation to guarantee the security and confidentiality of your information. Your data is neither sent to OpenAI, nor used to train Microsoft or OpenAI models, and is not accessible to other Microsoft customers. This ensures that your data is managed securely and in compliance with legal requirements.
Is AI Roleplay compatible with all types of device?
AI Roleplay is supported on a wide range of devices, including computers, tablets, smartphones and VR headsets. For the best experience, we recommend using up-to-date devices (or browsers) and a stable Internet connection to take full advantage of the AI’s capabilities.
Can I create roleplays on my own on Uptale?
Yes, you can create Roleplay on your own with Uptale. Our platform is built to be intuitive and accessible, allowing you to create your own scenarios without assistance.
However, if you need it, our team can also train you to use the tool or even create customized Roleplay for you. Visit our Services page to find out more.
Book a meeting with one of our experts