AccorHotels – New customer relationship standards training at AccorHotels
Context
Learn about the new company’s customer relationship values in the shoes of an employee at AccorHotels.
Description
The learner faces two different situations. They can either become a receptionist and work on welcoming their first client ; or they can practice tidying up a room in a limited time.
Results
- Raising awareness on a global internal transformation program
- Ensure consistent customer experience in all the hotels of the group
