Enedis – Training to lead customer relationship briefs and debriefs
Context
Increase customer satisfaction by training managers to lead customer relationship briefs/debriefs that will upskill technicians.
Description
The manager must deal with various situations and make the best decisions to meet the needs of their teams. Detailed questions are asked about the topics to be covered and the right things to say to motivate and upskill the technicians;
Results
- Change of behaviors from technicians on the field
- Better client satisfaction and loyalty
