Orange & HES – Mastering service excellence at the Olympic Games Paris 2024
Description
This interactive experience with voice recognition immerses users in a roleplay scenario as an Orange technician responding to an incident.
Multiple customer scenarios are available depending on the learner’s profile color (blue, yellow, red, green), based on the DISC method.
The learner must choose the appropriate response formulations according to the relational preferences of their interlocutor.
Objectives
- Mastering service excellence in any situation
- Developing essential soft skills, including customer relations, adaptability, verbal communication, active listening, and a thorough understanding of the customer
- Knowing how to adopt the right response based on the profile of your interlocutor
Results
- 63 training sessions completed
- 601+ participants trained in VR: Technicians, Orange Team Leaders, Orange Network Experts, Ambassadors
- 12 minutes of training session on average
It was the best training of their career.
“This immersive platform [Uptale] allows us to play with many branches in a scenario, including all kinds of interactions. There are so many possible combinations that the only limit is your own imagination. […]
We trained 600 participants during 23 sessions. And they were thrilled by this program. Most of them told us it was the best training of their career. I say it too.”
— Sylvain TESSEYRE, Head of Training and Skills Development at Haute Ecole du Service Parnasse
