Enterprise Education

🧠 Why Conversational AI?

In the workplace, learning isn’t just about equipment or processes, it’s about people. Uptale’s mission is to make digital training as real and human as possible. That’s why we’ve built Conversational AI right into our Immersive Learning platform.

The technology is ready: mature, secure, and enterprise-grade. Backed by Microsoft Azure OpenAI Services, our conversational features are powerful yet easy to use, and they’re designed to scale with your organization.

Two Modes of Conversation

Scripted AI Conversations – Smart Branching with Control

Use AI to enhance classic branching scenarios with voice interaction. Learners speak naturally, and the AI interprets their responses to guide them through predefined routes.

🔄 Natural voice input with AI recognition

🎬 Avatar responses are fully pre-scripted and controlled

✔️ Ideal for standardized training and compliance

🎯 You define the learning paths, tone, and outcomes

Live AI Conversations – Autonomous AI Avatar

Enable free-flowing conversations with AI-powered avatars that adapt to the learner in real time.

🗣️ Talk with an AI avatar that responds in context

🎭 Configure tone, role, backstory, and objectives

🧩 Combine multiple avatars across scenes

🚀 Create training scenarios in minutes

Built-in AI Coaching and Feedback

Get real-time feedback thanks to Uptale’s AI Coach. As learners progress, the AI assesses their speech using prompts and rules you’ve defined, giving personalized, actionable feedback on performance.

  • Full session reports

  • Feedback via voice, text, or avatar

  • Prompt-based rule system: no coding required

How It Works – No Code, Just Prompts

The AI evaluates learner responses using semantic analysis (not just keywords). Based on that, it triggers relevant avatar reactions, content, or scene transitions.

  • Define what learners should say

  • Upload pre-recorded avatar videos or use 3D avatars

  • Combine scripted and live modes in one experience

Use Cases

😊
Customer service simulations

🚀
Onboarding scenarios

🤝
Soft skills development

🚨
Crisis management drills

FAQ

What are the possible uses for AI Roleplay, and in which sectors can it be applied?

AI Roleplay is particularly useful in sectors where contact with customers is essential, such as hotels, restaurants, healthcare, retail, education, the public sector and travel agencies. It helps with customer reception, complaint management, medical consultations, customer service, selling additional services and more.

However, this list is not exhaustive, and AI Roleplay can prove beneficial in many other fields where human interaction plays a key role.

How is my personal data protected and managed in Uptale?

At Uptale, protecting your data is our top priority. Thanks to Azure OpenAI Service, your information is processed in a fully secure manner within the Microsoft Azure environment.

  • Use of Azure OpenAI Service: We do not send any data to OpenAI. Our platform leverages OpenAI models privately hosted within Microsoft’s secure Azure environment. Your data stays within the Microsoft ecosystem, is not used to train OpenAI or Microsoft models, and is not shared with other Microsoft customers.
  • Strict compliance with Azure OpenAI Service:
    • Your prompts (inputs), completions (outputs), embeddings, and training data are NOT available to other customers.
    • Are NOT available to OpenAI.
    • Are NOT used to improve OpenAI models.
    • Are NOT used to train, retrain, or improve Azure OpenAI Service foundation models.
    • Are NOT used to improve any Microsoft or 3rd party products or services without your permission or instruction.
    • Your fine-tuned Azure OpenAI models are available exclusively for your use.
  • Partnership with Microsoft: Uptale has been a Microsoft partner since 2017. Our solutions rely on Microsoft Azure’s secure infrastructure, with data stored exclusively in Europe. This ensures optimal protection while benefiting from OpenAI’s AI models in a private and controlled environment.

To learn more about data management via Azure OpenAI Service, please see our privacy policy.

Is AI Roleplay compatible with all types of device?

AI Roleplay is supported on a wide range of devices, including computerstabletssmartphones and VR headsets. For the best experience, we recommend using up-to-date devices (or browsers) and a stable Internet connection to take full advantage of the AI’s capabilities.

Can I create roleplays on my own on Uptale?

Yes, you can create Roleplay on your own with Uptale. Our platform is built to be intuitive and accessible, allowing you to create your own scenarios without assistance.

However, if you need it, our team can also train you to use the tool or even create customized Roleplay for you. Visit our Services page to find out more.

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