Accueil - Cas clients – AccorHotels : Préparer les nouveaux arrivants à l’accueil clients AccorHotels
Préparer les nouveaux arrivants à l’accueil clients AccorHotels


Objectif
Faire ses premiers pas en tant que collaborateur au sein AccorHotels. Apprendre à connaître les valeurs et les missions de l’entreprise.
Description
Deux situations sont vécues par l’apprenant : Dans la peau d’un réceptionniste, il s’entraîne aux best practices de l’accueil client ; au travers d’un jeu chronométré, il passe en revue une chambre dont il doit faire l’entretien.
Résultats
- Sensibilisation des collaborateurs à un programme interne de culture et valeur autour de la relation client
- Assurer la concrétisation de la stratégie d’expérience client au travers des nombreux hôtels du groupe
It's super immersive, and our employees can really live sales experiences as if they were there
Head of Digital Training at Fnac Darty
We are proud and grateful that such talented people and such an ingenious solution have joined our startup program
Head of the Startup Program at Microsoft
We have tested Uptale's Platform. It is incredibly intuitive and simple. We love it.
Training Manager at AccorHotels
The Uptale solution is great. You always anticipate my needs!
Innovation Manager at Groupe PSA
Thank you for your professionalism and patience during this project. We sincerely appreciated this collaboration.
Safety Manager at Danone
This tool is incredible. We love it!
Instructional Designer at Harvard University
It's magical! Thanks to the whole team!
Global Learning Director at Alstom
We are impressed by the quality of the experience we created with Uptale
HR Manager at Evian
We are very satisfied with the Uptale solution and would recommend it to anyone in our network
French Ministry of National Education
We are already on-site before we get there!
Newcomer at Stellantis
We immediately saw the potential in this training type!
Quality Analyst at Stellantis
I found it really innovative, we were really proactive and it was amazing because we memorize a thousand times better when we are active and thinking!
Medical student
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