Client cases – UEFA : Training of volunteers prior to a major sporting event

Training of volunteers prior to a major sporting event

UEFA Montée en compétence des volontaires en prévision d’un événement sportif majeur

Objective

Prepare volunteers before the event to reduce their on-site training time and maximize their productivity on game day.

Description

Learners discover the accreditation area in detail through numerous explanations and demonstrations. They are then able to practice welcoming visitors and minimize their waiting time without neglecting important details.

Results

Reduction of on-site training time
More efficiency on D-Day
– Exposure to most critical situations prior to the event

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