Enedis: Training to lead customer relationship briefs and debriefs

enedis Briefer et débriefer son équipe sur la relation client
salle de travail avec 6 personnes


Increase customer satisfaction by training managers to lead customer relationship briefs/debriefs that will upskill technicians.


The manager must deal with various situations and make the best decisions to meet the needs of their teams. Detailed questions are asked about the topics to be covered and the right things to say to motivate and upskill the technicians.


  • Change of behaviors from technicians on the field
  • Better client satisfaction and loyalty

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